Refund, Cancellation & Return Policy

Apex Health RN

At Apex Health RN, we understand that plans can change! Our goal is to make booking classes and purchasing educational resources simple, transparent, and stress-free.

Because our services require dedicated scheduling, preparation, and sometimes the purchase of specialized training supplies, we have established the following policies to help ensure fairness for everyone.

Private Classes & Individual Appointments

Private classes, including Baby Basics and other one-on-one educational sessions, are typically paid in full at the time of booking.

• Cancellations made at least 72 hours before your scheduled class: Eligible for a full refund.

• Cancellations made less than 72 hours before your scheduled class: May be subject to a cancellation fee, which will be disclosed before booking.

• Missed appointments: No-shows without prior notice are non-refundable, except where otherwise required by law.

• Rescheduling: Need to change your date? Please contact us as soon as possible! We’ll do our best to accommodate your request, subject to availability.

We understand that life with a newborn can be unpredictable, and we’re always happy to discuss reasonable scheduling accommodations.

Group Classes & Corporate Workshops

Group classes and corporate training sessions often require additional preparation, including purchasing equipment, preparing educational materials, and reserving instructor time.

Deposits & Payments

• A reservation deposit may be required to secure your class date.

• Reservation deposits are generally non-refundable when a client cancels, subject to applicable law and the terms agreed upon before booking.

• The remaining balance is typically due seven calendar days before the scheduled class, unless otherwise agreed in writing.

• Your deposit amount, payment deadlines, and any applicable cancellation fees will be clearly outlined in your individual booking agreement.

Group Cancellations

We understand that schedules and business needs can change. However, cancellations may result in expenses that cannot be recovered and teaching time that cannot easily be rebooked.

If you need to cancel:

• Your reservation deposit may be retained to cover preparation and scheduling commitments.

• An additional cancellation fee may apply depending on how close to the scheduled class your cancellation occurs.

• Cancellation fees may be calculated as a percentage of the total class price, with shorter notice potentially resulting in a higher fee.

• Any refund of payments beyond the deposit will be calculated according to the cancellation schedule in your booking agreement.

You’ll always know the terms in advance. Any deposit requirements, cancellation deadlines, and applicable fees or percentages will be provided and agreed upon before your booking is confirmed. No surprise cancellation charges will be added afterward.

All deposit and cancellation charges are subject to applicable law.

If Apex Health RN Cancels Your Class

While we make every effort to honor scheduled appointments and workshops, unexpected circumstances can occasionally arise.

If Apex Health RN must cancel your class, we’ll gladly offer an alternative date when possible.

If the new date doesn’t work for you, you’ll receive a full refund of everything you’ve paid, including any deposit originally described as “non-refundable.”

You will never be charged a cancellation fee when Apex Health RN initiates the cancellation.

Digital Downloads & Educational Materials

Our digital products may include educational handouts, guides, checklists, and other downloadable resources.

Because digital products cannot be physically returned, digital purchases are non-refundable once the files have been delivered or made available for download, except where required by law.

However, we want you to be happy with your purchase!

If you receive an incorrect file, encounter a technical issue, or have trouble accessing your download, please contact us so we can help resolve the problem.

Returns & Exchanges

Apex Health RN currently offers educational services and digital products rather than physical merchandise.

As a result, we do not accept physical returns or exchanges.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible.

Please allow time for your bank or payment provider to process the refund. Processing times may vary.

Questions or Special Circumstances?

We know that unexpected situations happen, especially when caring for a newborn, managing family responsibilities, or coordinating a group event.

If your plans change, please contact us as early as possible. We’re happy to discuss available rescheduling options and help you understand your booking terms.

Thank you for choosing Apex Health RN. We appreciate the opportunity to support you and your family through education, compassionate care, and practical guidance.

Apex Health RN
www.ApexHealthRN.com

This policy is subject to applicable laws and any additional terms disclosed and agreed upon at the time of booking.